Frequently Asked Questions

Order Confirmation:

After placing your order, you'll promptly receive a confirmation email to acknowledge your purchase.

Shipping Information Requirements:

To dispatch your order, we require a full street address with a correct zip code, apartment/suite number, city, state, and the recipient's daytime phone number.

Delivery Charges:

Delivery is free for UK customers. International buyers, please refer to our Delivery page for current rates and updates.

Order Cancellation:

To cancel an order, contact us immediately by phone or email. Note: Orders cannot be canceled once shipped.

Shipping to a Different Recipient:

We can ship to an alternate recipient, but please inform them to expect a package.

Packaging Standards:

Every item is meticulously packaged to uphold the highest standards of safety and quality.

Website Security:

Our website employs industry-leading security measures, including SSL encryption, to safeguard your personal and financial information. Secure pages begin with 'https://' in the address bar.

Incorrect Item Delivery:

If you receive an incorrect item, please keep it unopened. We'll ship the correct item upon receipt of the returned package.

Damaged Items:

If your order arrives damaged, contact customer support immediately. We offer replacements for in-stock items or refunds as per your preference.

Delayed or Damaged Orders:

If your order doesn’t arrive within 7 business days, contact us. We'll work with the carrier to resolve the issue, replacing the order or issuing a refund. Note: We're not responsible for orders delivered to non-residential addresses after their arrival.

Payment Methods:

Payments can be made via wire transfer or PayPal.